Privacy policy

Privacy Policy

• In the online store "Casa Kakau" (www.casakakau.com) process personal data of visitors and registered users for the purposes of advertising, selling and supplying high-quality chocolate and chocolate products, as well as for ancillary activities related to them.

• Administrator of the personal data ("the Administrator") processed by the e-store "Casa Kakau" (www.casakakau.com), is "Soleo Bulgaria" OOD, EIC: 204069234, with registered office and management address: Str. "Peyo Yavorov" No. 5A, 4147, Kalekovets, Plovdiv Region, Bulgaria

• The Data Protection Officer of the Administrator will answer all your questions regarding the processing and protection of personal data, as well as make the process of exercising your rights as a subject of personal data easier and understandable.
Direct contact address: office@casakakau.com

• As we respect your right to privacy and your right to know when and how your personal data is processed, with this Privacy Policy we would like to explain to you what information we collect through the website www.casakakau.com and how we use it.

This policy applies only to information collected through our website.

1. What personal data do we collect and why do we process it?

"Casa Kakau" ("Soleo Bulgaria" OOD) processes only personal data that is necessary and related to its activity, acting as a personal data administrator. We collect only the minimally necessary data and only with your consent or other legal basis.

The cases in which we collect and process personal data are:

• When subscribing to a newsletter – you need to provide an email address.

• When sending an inquiry through the contact form – you need to specify a name and contact email. If you provide additional information, it will be processed solely for the purpose of responding to the inquiry.

• When creating a profile - we collect two names, email address, phone and contact address.

• When purchasing from the online store – we process the following categories of data:

name and surname of recipient;
shipping address (country, city, zip code, address);
delivery phone;
invoice data (names, phone, address);
delivery method;
payment method;
order number;
payment amount;
payment status;
delivery status;
order history.

2. Who do we share your personal data with?

We do not share your data for marketing purposes with third parties.

Data may only be provided to trusted partners necessary to provide the services:

Providers of hosting and cloud services:
"SuperHosting.BG" OOD, EIK: 131449987 - provides hosting services for www.casakakau.com.
Privacy Policy: https://www.superhosting.bg/web-hosting-page-privacy-policy.php
Courier companies: Econt and Speedy.
State bodies - under legal obligation.

All partners are obliged to apply adequate measures to protect personal data.

3. Data storage terms

Data on a contractual basis:

Profile data – up to 5 years since last activity or until the profile is deleted.
Order data – up to 5 years from the order date.

Accounting data:

Accounting documents – 10 years;
Other accounting media – 3 years.

Data provided with consent - until withdrawal of consent or up to 5 years since last activity.

4. Your rights

You have the following rights:

• Right to access the data;
• Right to rectification;
• Right to deletion ("right to be forgotten");
• Right to limit processing;
• Right to data portability;
• Right to object to processing;
• Right to object to direct marketing;
• Right to appeal to the Commission for the Protection of personal data.

Rights are exercised by written request to the Administrator. You will receive an answer within one month.